Archive for the ‘Server Status’ Category

Planned Service Maintenance

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On Monday, May 23rd at 5AM UTC, we will be performing some planned system upgrades for approximately 3 hours. During this maintenance window, all billing systems will be temporarily unavailable. This means during this period, all subscription, gifts, and coins purchases will not be available. If you have any questions or concerns regarding this planned maintenance, please feel free to submit a support request at https://help.camfrog.com

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Camfrog Server End of Life

RIPServerIn less than 2 days, Camfrog Server will be sunsetted. As stated in our previous announcement, due to many technical and security reasons, Camfrog Server software is no longer able to be updated. For these reasons, we have had to come to the difficult decision to end-of-life the standalone Camfrog Server software.

If you are still hosting your room on Camfrog Server, you can submit a support request via our HELP CENTER with your Server Pro serial, and proof of purchase to get 50% off a subscription of Camfrog Room Hosting service as a replacement for hosting on your own server.

Alternately, if you would like to continue to host Camfrog Video Chat rooms on your own servers, you can register for an account at https://hosting.camfrog.com and use our Camfrog Distributed Server software. If you contact our HELP CENTER with your Server Pro serial(s), we will exchange it with a 2 room/1 year license on your hosting account to help get you started.

We had a bit of a hiccup!

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Yesterday was a busy day, as many of you know, we had a bit of a hiccup yesterday, which caused many people to not be able to sign on, or load camfrog.com

This was caused by a temporary issue with our DNS provider, however we were finally able to resolve the issue and get everyone back online. We will continue to work over the coming days to add extra redundancy to ensure this type of outage doesn’t happen.

As always, we are extremely grateful for your patience while we work through this, and as a quick way to say thanks for holding steady through the rough day yesterday, we’re making the Frog Fun 2, and Frog Love sticker packs free until December 1st.

Server Software Update

Hello Room Owners and Hosting Providers!

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We’ve got an update ready for you!

If you run a Camfrog Server, or are a Hosting operator, you’ll need to update your server software!

You can download the latest version of Camfrog Server 6.3 by Clicking Here

If you’re a hosting provider, you can download the latest version of our Distributed Server from your Hosting Account Portal (Click here to go to the portal)

This update includes several bug fixes, including some security fixes, as well as support for some great new features that are coming soon to the Camfrog Video Chat apps!

Please be aware, that this is a mandatory update. If you don’t update your servers by November 21st, your rooms may not be able to sign on after that date, so be sure to update as soon as possible!

Camfrog Outages and Logon Difficulties

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For the last couple of days, some users have been unable to login to Camfrog, or load camfrog.com

We unfortunately had a hardware failure in our main datacenters. Our engineerfrogs have been hopping about non-stop to resolve this issue, to keep you online. We appreciate your patience while we’ve been going through these hiccups.

Thanks again for your continued loyalty.

Recent Login Difficulties

Over the past 24 hours, we experienced some unexpected network outages, that caused some users to be unable to log on to Camfrog easily. Our engineers have been working hard throughout the night to restore full functionality, and to ensure the best videochat experience possible. We thank you for your patience, and your continued support while we work through these hiccups. If you continue to have logon difficulties, you can Contact Us or follow us on Twitter @Camfrog for any further service updates we may have.

Once again, we want to thank you all for your patience, and for your continued loyalty.

–Kyle J.

Camfrog Logon Difficulties?

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Howdy Froggers! We’re currently working with our upstream providers and datacenter engineers to resolve the logon issue some users have been experiencing for the last few days. Hang tight, and we’ll be back up shortly!

[update] This issue is resolved for the time being. We are still working with our network providers to ensure this does not happen further. In the meantime, if you are still having difficulties logging in to Camfrog, please make sure you have the latest update, which you can Download Here