[UPDATE:1/28/2015 5:00 Central time] Google finally reinstated our app, after filing yet another counter notice. We’re glad to have Camfrog Video Chat back available to our members

Don’t DMCA Me Bro!

suspendedThat’s a sight no small business or app developer wants to wake up to, but that’s what happened with us.

It all started with a copycat app using our name, logo, and even using our screenshotsInfringing

When we found that, we did what any business or app developer would do. We made the mistake of using Google’s Legal Removal Request forms to try to have the infringing app removed from the Google Play Store.

Google’s Legal Removal Request form even included links to resources and sample takedown requests. Unfortunately those were all dead links, however the form was simple and easy to understand, so we went ahead to try to have the infringing app removed. We even made sure to add extra lines in the “infringing content URL” form fields to report the logo, as well as our trademarked name.

Several hours later that night, we got the email of doom:

emailofdoomYes, Google had removed our own app, meanwhile leaving the fake app in the Play Store. We immediately went into panic mode, considering our app has over 10,000 downloads per day, and is a significant portion of our active users, so we did the only thing we could, and filed our first counter notice, to our own takedown request.

We never heard anything back, so over the weekend, proceeded to file 2 more counter notices, from 2 different forms. Finally, we filled out yet another counter notice form, and a quick 3 hours later, finally received a response from Google. Not quite what we were hoping for:

NotReinstating“We will not be reinstating your app.”

The mighty juggernaut that is Google, will not allow our app in the Google Play Store. Due to copyright infringement. Of our own copyrights.

We have filed yet another counter notice to our most recent rejection, and have been awaiting further response for several hours. We hope that Google will do the right thing, and reinstate Camfrog Video Chat back to the Play Store immediately.

Update: The fake app has finally been [partially] removed from the Google Play Store. We are still working to have other confusing and fake apps removed, as well as having our app reinstated

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Comments on: "Where Did Camfrog for Android Go?" (14)

  1. Camfrog_Good_Man said:

    Im feel sorry with this.. google pay store should open their eyes .. as the profesional this thing cant happen because camshare LLC have their trade mark already i think .. the trade mark pirate is not uslees .. they just want ruined other bussines ..

    we stand behind camfrog and support 100%

    • I bought your pro app from the play store ages ago.
      You need to add the locate function on your mobile app!!

  2. +Camfrog This was shocking News! I noticed the same thing other week reported this app weeks ago, This what happens when N-users copy something that Camfrog & Beta Testing teams have been working hard make improvements. All the Camfrog Beta Testing Teams will stand by Camfrog Support 150%

    I hope you get the solution your wanting the app returned back too it’s home.

  3. It’s back!!

  4. Akhilesh Sabharwal said:

    Seems to be a reenactment of Google’s attitude when I was locked out of my Google account. Its disheartening to see that Google has built so much automation in their systems, that human intervention seems to not only be discouraged, but probably refused.

    In this situation, any human reader could probably be able to put 2 & 2 together, and be able to provide a straight solution.

  5. trakyaliwebmaster said:

    I think they were reported by other Camfrog video chat applications and has been removed from the Google Play

    • That’s totally correct Camfrog reported the other CHAT that have copied Camfrog APPS and GOOGLE stuffed up removed Camfrog.com

      OPS

  6. Camfrog_Good_Man said:

    Some time its right some time its wrong .. soo use the logical before take any action … its is danger to user duplicate camfrog application on google play for free???

  7. Seen the sales figures for Apple? Cook (Crook?) claims a good portion are people abandoning Google, perhaps because they feel scared leaving critical data in the hands of a company that can freeze access to an account, and has no store-front / humans to reach out to for service.

    Me, I’ve just about given up on Mobile Web services. They can become addictive, and when either Google or Apple fail (ala Maps), it can become extremely painful. The consumer is just a number, but as much as I hate to admit it, Apple does a tad bit better in getting a human on-line.

  8. Camfrog_Good_Man said:

    BraVoo Camfrog Adroid now Back in google play store (Y)

  9. Camfrog User’s who don’t have Camfrog Pro on Google Play : The best time get the app today. > https://play.google.com/store/apps/details?id=com.camshare.camfrog.android_pro&hl=en

  10. Google is slowly but surely chipping away at confidence in the Play Store.

  11. Reblogged this on Paiq.

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