Camfrog Outage 5/17

Early this morning we planned to release a central server update that would allow Camfrog for iPhone users to receive push notifications to their phones.  Unfortunately we ended up having unexpected problems and we had a two hour downtime.

After the unexpected problems we found yet another problem where some users could not see videos from other users.  We just now disconnected all Camfrog rooms to solve this problem.  If you are seeing the message that you can’t see another user due to an old version please try signing your client on and off again.

If you are still having problems please let us know.  Sorry for the inconvenience and thanks for your patience.

Update 5/18 – The internal video chat room list and room locator service will be offline until tonight sometime between 9PM and midnight CST.  Sorry for any inconvenience. We could reboot the entire system to solve this immediately, but we would prefer to fix this tonight instead and avoid a reboot.  Please note that you can join any rooms manually as usual from your contact list or you can visit http://videochat.camfrog.com to view the list of rooms.

Update 5/29 – There seem to be some network problems for some users in the US, EU, and Asia.  Hopefully they will clear up soon, sorry for any inconvenience.  If you are already on Camfrog you will not see any problems however if you try to sign on now you may see a long delay.  Just be patient and your client will eventually sign on again.

Update 5/30 – It appears the logon problem has returned.  It will probably continue to happen intermittently until our network provider finds the cause.  If they do not find the cause soon we will plan to switch providers.

Update 5/31 – Our team has been working for over 40 hours now during the US Holiday while trying to determine a way to solve this problem.  When they find a solution I will update you.  Any downtime is unacceptable and we spend major time and money to make sure it never happens, but this situation is unique and unexpected in a way we could never prepare for in advance.

Update 5/31 (2nd Update) – Our team is still trying to solve the problem.  I will probably not update again until we have made some progress.  Thanks for your patience.

Update 6/2 – We think we have determined the cause of the problem.  Changes have been made to avoid the problem in the future, but we cannot promise the problem will not resurface.  Ribbit.

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Comments on: "Camfrog Outage 5/17" (241)

  1. Good work Camfrog 🙂

    I think the problem became solved!

    Regards…

  2. MikeTN said:

    Has the problem been resolved? June 3, 6:45pm and I am still not able to log on.

  3. Hi MikeTN,

    I don’t know how it looks on other Contries, I just can say, in Germany, we don’t have a login problem again.

    Regards…

  4. NAGABRAHMAN said:

    Dear Admin,

    My room had just been banned. To let U know that my room was one of strictest rooms in Asia Zone (18+) in the matter of rule: No Pre-recorded video; No racism; etc. In short, my room was IN LINE WITH Camfrog TOS. But, why did it get banned? Okay, it was a rumor that the banning was related to a female nick assumed as a recorded video in my room. The nick was F_R4 and she get banned as well 😦 But, I CONVINCE you 100% that F_R4 was a real one and LIVE, not a pre-recorded nor recorded video. It’s so mysterious for me since my room had already been banned 4 times with no clear reason and forced me to change the name of the room again and again and again. For your information, my room was a famous and huge room in Asia Zone. Now, I lost my room. Admin, I need your explanation for this “unfair action”.

    My room: VIP__INDONESIAN_ACTION_EXOTIC_SHOW__VIP

    I look forward to your response either trough this blog or my email.

    Thank You
    Nagabrahman

  5. The problem is back again . . what i paid for?
    just nothing?

  6. frogfuzion said:

    @NAGABRAHMAN

    They’ve started enforcing the no nudity rule in their TOS for 18+ rooms.

  7. Hello all
    The camfrog can better close the 18+ zone in Asia
    And all want to know way I think
    Country’s like China Thailand the Philippines and some more cant have show rooms anymore.
    If there is come some TOS then they banned your room.
    Also if you have a bot in Thai in some other zone and show girls you get banned.
    The same story for some other country’s again
    And now I think there cleanup Indonesia.
    So the next zone is EU lol and then the UK and then no 18+ rooms anymore.
    lol
    Then we have to look for some other chat program
    You know what the China and Thailand government say.
    Camfrog Close that sex rooms or we close the camfrog.
    And then Camfrog yes good country’s we do we must sell a lot pro codes we do what you say but please don’t close or cut or of from your country.
    But is we open a 18+ room in that zones we will be banned ore banned ore codes.
    So that we need to buy new codes again.
    Thanks Camfrog good job to take you down for that country’s.
    Is this what we call freedom..
    But never mined i already have no 18+ rooms anymore in that Asia zone.

    And now you know what there is going on NAGABRAHMAN.

  8. NAGABRAHMAN said:

    ADMIN, YOU HAVE TO BE MORE PROFESSIONAL WHEN YOU WANNA BAN A ROOM. YOU HAVE TO CHECK MORE CAREFULLY. IF NECESSARY, ASK TO OWNER OF THE ROOM FIRST JUST TO CONFIRM THAT THERE IS A KIND OF VIOLATION AGAINST CAMFROG TOS. IT IS SO EMBARRASSING AND RIDICULOUS WHEN YOU BAN A ROOM WITHOUT CLEAR REASON AND EVIDENCE. IT IS A KIND “VIOLATION”, I THINK. TO LET YOU KNOW, THERE IS UNFAIR COMPETITION AMONG ROOMS ESPECIALLY IN ASIA ZONE AND “BACKSTABBERS” ARE STILL RAMPANT THERE. FOR INSTANCE, THEY COME TO ROOM AND MAKE A KIND OF SLANDER SUCH AS POSTING PRE-RECORDED VIDEO!

    THANK YOU AGAIN
    NAGABRAHMAN

  9. NAGABRAHMAN said:

    @frogfuzion: Really?? Lmao.

    @oCo_ZipCode_oCo: Perhaps some admins are fundamentalists and wanna launch a program called fundamentalization of Camfrog. loools.

    Guys, nice to meet you 🙂

  10. yes even now my room client still wondering why they still get room banned, although they already no pre recorded video or show that agains TOS , for knowing they already make maybe more than 10 room at this mounth , i already ask in email and they try to email too but same result NEVER GET REPLIED

  11. NAGABRAHMAN said:

    @Tama, I am sorry to hear that. I had also sent the same complaining email like you did to helpdesk@camfrog.com on May 24th just after my room getting banned. So sad, the email has never been replied till NOW. Guess what, the profile TQZ, a female owner of my room, was disabled almost on the same time by camfrog admin. I convinced that there was a completely error analysis on this case. She was most likely assumed by the admin as pre-recorded video. Note, I was there and there was no single pre-recorded video. Morever, TQZ was my best friend and lost her nick afterward 😦 I then made a contact with an admin who came to my room in last minutes before the banning taken place. I suspected him, of course. But he said that he was not the guy who banned my room, but could be “anonymous monitors”. The term made me sick obvious! Did Camfrog ever think that “invisible troops” could often be taking actions like secret operations to terminate room/nickname only based on “assumption”? It’s much better for Camfrog to dismiss the unprofessional “secret agents” for the sake of fair play or, in line with frogfuzion and zipcode, close the 18+ zone. lools.

  12. Zoomshorts said:

    Hello All,
    All Camfrog need do to check for violations in rooms, is to send a normal user into a room and open cams. This is not too hard to figure out.
    Most rooms do not require face on camera to help disclose the user’s age and gender. It is up to the room owners and their agents to enforce the TOS and room rules. Camfrog has no obligation to do that. All Camfrog does is verify complaints they receive from users.

    By Agents, I mean OP’s ,OP + and Co-Owners. I would not allow ANY co-owners in a room at all, and I would require all OP’s to understand just how a room can be shut down. Most OP’s are honorary, they actually do not do much. It is up to the real owner to require their people in power to understand the TOS and the room rules. It is for the paying owner’s protection.

  13. cleverrette said:

    why is it i cant access the profiles of my friends??? it always kept saying that the friends name i have does not exist…the problem is all of my friends dont exist whenever i view their profiles! why is this??? and one more thing…you owe to the viewers of the 18+ why your software are selling hot like pancakes here in the Pihilippines!!! Try stopping these rooms then its just like saying…close your room or your application software as well, i paid a pro code only for the satisfaction on the 18+ rooms…then youre gonna close or banned that room?! shame on you…do something else and not just by closing the rooms…you at camfrog have competitors…do that and we shall be forced to go there…and what in return shall happen to your business? in time camfrog itself will be banned due to bankrupcy…heed this warning enforce stricter rules…but not this way…think of something else ok!!!

  14. @Zoomshorts be right 🙂

  15. frogfuzion said:

    @NAGABRAHMAN Yes really lol. I wish it weren’t true, but they’ve repeatedly banned one of our rooms for shows in the 18+ Philippines zone. They’re using clause #6 in their TOS, kind of sad they’d decide to do this all of a sudden.

    18+ is made for adults, wish they’d at least give the adults the freedom to have some fun, or at least just ban the alleged violator, not the whole room.

    @Camfrog, if you wish to lessen the amount of nudity in certain zones, wouldn’t it be more productive to ban a user instead? When the individual is punished they’re more likely to stop. When a room gets punished, owners will call it unfair.

  16. Zoomshorts said:

    Banning a specific user is hard to do. People lie and fake their IP addresses. It is easier to ban an entire region or country.

    It is not a good thing, but it is easier to BAN an entire country. Freedom to have fun is nice, BUT when underaged kids can lie about their age, what can Camfrog do?

    Should Camfrog ban an entire country or geographical region? There are gazillions of IP addresses and subnets that can be assigned to the internet.

    Do you want your area to be banned due to a few idiots? Does your country allow children to be exposed to adult content? If so, then you need to be ready to find your area banned. Such is life.

    Your job is to find these violators and STOP them on your home ground. You need to police your own country OR Camfrog may have to do it themselves.

  17. NAGABRAHMAN said:

    @Frogfuzion, I prefer to vote the TOS violator (user) get banned rather than room. To borrow your nice term, it will absolutely be more “productive” if Camfrog do that. Now, you may think, my room is a huge one and often reaching beyond 1000 users. Should I check them one by one? Lmao. Of course, I will punish the under age, but what can I do when, for instance, the admin come to my room and the under age come afterward? It will be ridiculous if the admin disable my room with saying, “Nagabrahman, your room has allowed under age and you do nothing”. looooolz.

    @Zoomshorts. I do understand your logic, dude. That’s nothing wrong with your line: “Your job is to find these violators and STOP them on your home ground.” However, I and my fellow owners/operators are not such dumber to allow them. haha. If my room capacity is 20 users only, the problem will be easily to be overcome, but it allow 2000 users and my room got banned when it reached hundreds of users. Should I decrease it? haha.

    @Camfrog. Let say that the problem is under age (-18) and according to TOS the 17 of age is prohibited to enter the adult zone. Then, do you have knowledge to differentiate those who are 18 of age with those who are 17, for example? If yes, give me the knowledge then; if no, so do I. It’s, of course, a complicated problem. To me, it will be more “productive” if you make a kind of cooperation with owners to fix this. For instance, ask to them to confirm whenever you find alleged TOS violators in a room. It’s not impossible to be done, right? Your business persisted and owners could run their rooms safely. The “win-Win Solution” is the best, isn’t it? 😉 ROOM BANNING IS NOT THE ANSWER~~

  18. I think the camfrog is not listen to his users.
    And also not look what the TOS people are doing in the Asia zone.
    And they do not give any shit about the hosting people.
    I think it is all only about money.
    What I think is that is going to loss Asia zone if the camfrog is not listen to that country’s.
    That is why they also give you not any replay back
    But believe on thing from me please Asia zone is gone lol
    All dos tos people play together.
    And is all about money.
    And if I ask the camfrog to change some small thing in the software so that there can stop about 75% for that dos and botnet attacks they also do not hear you.
    And then Zoomshorts is knowing where I am talking about.
    Dos country’s say jut to the camfrog stop to make show rooms in that Asia zone or we cut you off.
    So that is what the camfrog is now
    I scheme my self now for the camfrog that they are from the USA.
    And that some other country can say to the camfrog you have to do this and that.
    Come on Camfrog open your eyes.
    From how is the camfrog.
    Not from the government country’s I me hope.
    The camfrog is for the people who are in it.
    Oke thanks again I have spoken again

  19. plaintif said:

    oCo_ZipCode_oCo Says:

    June 8th, 2010 at 3:13 am
    I think the camfrog is not listen to his users.
    And also not look what the TOS people are doing in the Asia zone.
    And they do not give any shit about the hosting people.
    I think it is all only about money.
    What I think is that is going to loss Asia zone if the camfrog is not listen to that country’s.
    That is why they also give you not any replay back
    But believe on thing from me please Asia zone is gone lol
    All dos tos people play together.
    And is all about money.
    And if I ask the camfrog to change some small thing in the software so that there can stop about 75% for that dos and botnet attacks they also do not hear you.
    And then Zoomshorts is knowing where I am talking about.
    Dos country’s say jut to the camfrog stop to make show rooms in that Asia zone or we cut you off.
    So that is what the camfrog is now
    I scheme my self now for the camfrog that they are from the USA.
    And that some other country can say to the camfrog you have to do this and that.
    Come on Camfrog open your eyes.
    From how is the camfrog.
    Not from the government country’s I me hope.
    The camfrog is for the people who are in it.
    Oke thanks again I have spoken again
    <<<<< I agree with you.
    but this does not happen in asia, ca also happening in Europe.
    Now it's even worse, people intentioned mals have found a way to banish us and it does not come from camfrog.

  20. admin said:

    Zipcode,

    That’s great that you have a solution for stopping all DDOS attacks that’s just a “small thing in the software”. Please introduce this “small thing” and charge money for it so you can become an instant billionaire. We will buy it immediately along with every other Internet company in the world.

    We are implementing some changes to our software and even considering introducing new applications to help this, but it’s not a “small thing in the software” to fix it. Please be patient while we work on a solution that helps with this problem. Unfortunately there will probably never be a solution that stops all types of attacks on servers.

    We use the exact same Camfrog Server software as everyone else in our Camfrog Hosted rooms and we understand your frustration. If there was a simple fix we would implement it of course. There is no advantage for us to hold back software updates or fixes.

    Hopefully our future changes will help with the problems you are having but there will probably never be a 100% fix against attacks on Internet servers.

  21. CasperPL said:

    @zipcode

    have http://www.d-guard.com/ this is protection attack DDoS for server camfrog try pay 350 $ on year.

    Thanks

  22. CasperPL I dont talk about DDos attacks that is easy to stop
    I talk about BotNet attacks

  23. plaintif said:

    oCo_ZipCode_oCo You’re lucky you admin responds Up not yet there several concerns that I wish they fare share, but alas I have no answers yet there are big flaws in their software they would be glad to know.
    sorry for english

  24. O and Admin thit i say for 100%
    I think not
    Just make the end port random that is all and i say it will help for 75% if you read back it Admin.
    But thanks for the response
    And i dont want any money for it i am happy with i have now
    What must is do with all that money than i need bodyguards lol

  25. Zoomshorts said:

    Here is a way to control the attacks. When a Camfog server connects to the network, only add that server and it’s IP address. Non-camfrog servers or addresses need to be blocked by default. In this way, only legitimate Camfrog traffic is allowed on the network.

    Camfrog servers login using a code. Even the free servers do so. All Camfrog need do is only allow traffic from Camfrog servers and clients. Block ALL other traffic. There is no reason to allow other connections.

  26. admin said:

    Zoomshorts, the attacking IP addresses are almost always spoofed or hidden so it would make no difference.
    Also if you blocked all traffic besides what’s logged on no new users could ever logon or join.

  27. Zoomshorts said:

    The attacks are not being sent through the Camfrog servers, they originate from outside. If the server host/room owner only allows traffic from Camfrog, then people could login just fine. All that other traffic should be rejected. Each room or user must login through the Camfrog main server.

    Camfrog validates each user before transferring them to the room of their choice. Server owners should exclude any traffic that is not directly passed through Camfrog to their rooms. It does take some expertise to configure one’s server to reject the unwanted traffic, but it can be done. That is all I am saying.

  28. Zoomshorts And Admin why not change evrey 5 sec. the end port like
    xxx.xxx.xxx.xxx:6000
    xxx.xxx.xxx.xxx.6123
    And then the end port from the server program
    If a users now loin to a room the server program have to look now also for a free end port.
    So if the camfrog is make the end port random then ther can attack but then it is like a synflood.
    But if there attack the end port from the server there is noting to do.
    Then the server is goin down 100%
    I hope you know what i mean Zoomshorts and also the Admin.
    And what i say it will not stop 100% the attacks but if the camfrog is not try anyting there can try this.
    In 5.5 we change now all the time the end port by hand.
    But we cant stay 24 hour in the server to look if there attack the server or a room.

  29. admin said:

    Zipcode,

    Camfrog Server Advanced for Windows/Linux has been able to change ports on runtime 2/10. http://download.camfrog.com/changecfsl.phtml
    “Easily switch server ports on runtime. Choose another port in the server options and the server will rebind without affecting users in your rooms.”

    Changing ports every 5 seconds would cause clients to have problems, but we are working on something else that should solve the problem hopefully.

  30. Anthony said:

    Well i must say ZoomShorts I have spent a lot of money on trying to figure out how to stop DDOS Attacks from affecting my network and you have just come up with the solution in one post. Of Corse you could install a High end Firewall to filter attacks?

    But i don’t think you understand the dynamics of a server based attack.
    When a server is being attacked the firewall will block the attack from accessing the server BUT the problem is the attack is still using Bandwidth and Connectivity which is what causes slow or no connectivity for users. This in fact is the biggest issue people face and as such unless you have a 10GB DEDICATED CONNECTION to your servers and one room on each server there is no way in hell of bypassing these types of attacks.
    The best you can do is filter by firewall Companies like Microsoft, Apple, Google, Yahoo ect.. have FIELDS of servers setup to filter attacks.

    But I am sure you are right, my company and many others like us are just silly and should have thought of blocking connections in the first place.

    I will go and sit in the corner now and think about I have failed in life and in my work.

  31. CasperPL said:

    we have Norton antibot xP

  32. CasperPL Says:

    June 9th, 2010 at 11:38 am
    we have Norton antibot xP
    —————————-
    Yes sure CaperPL
    But read what Anthony say please and finish your dream.
    Thanks

  33. Aussiee said:

    Hello,

    Admin why u banned again … better u CLOSE zone asia , indonesia goverment not give access for naked.

    Admin :@ :@ :@ why u create zone adult 18+ if room have show , u banned again !!!!!

    really this unfair competition ….

    CLOSE ZONE ADULT ASIAAAAAAAAAAAAAAAAAA !!!!! ….

  34. __DustinBowls__ said:

    Zoomshorts, in these troubled economic times you should really learn to save your “2 cents” Your comments although entertaining are seldom worth it.

  35. Zoomshorts said:

    __DustinBowls__ , I have been touching electronically, computer since I was 14 years of age. Exactly WHERE have you been for all these years?

    Do you have any real credentials? The things I am hearing from your typed
    words seem like a wannabe with no idea about the DARPANET or any real source. YOU are no longer allowed to read ANYTHING I post, to do so, would be a Copyright violation. You doofus! Hugs douchebag.

  36. Aussiee said:

    This bad competion , as an admin should be wise .. cf bad management 😦

  37. NAGABRAHMAN said:

    @Aussie: I am really sorry about the banning over your room. There are many rumors spreading over our zone. Some said that the CORE problem is Under Age (-19 years of ages!); other believed that Pre-Recorded video is the core one. But, you must have been heard a NEW rumor saying that Camfrog WILL ban any room (in Asia Zone) using the word “INDONESIA” as the name of the room coz, according to the rumor, Camfrog & Indonesian Police Department made an ‘agreement’. Sounds ridiculous, right? lools. You have already changed your room name, however. Did you believe the NEW rumour, Aussie? 😉

  38. Hi Admin
    Can Camfrog not change something with the colours in the rooms.
    Camfrog has now red green and blue.
    Can the camfrog not get a colours more like gold the king of the room.
    And that they can make only 1 King.
    And is also responsible in that room if something happens in that room.
    And that king his ID most also have the same email address what the room also have the room.
    It’s just an idea.
    Sometimes I get crazy all that what they make in a red rooms.
    And who knows there can make a limit in the camfrog rooms to only five people what they can make red for 1 room.

    Oke thanks for reading this.

  39. Hidden said:

    Well i hope you have the legal documents to prove this Mr ZoomShorts as faking Copyright is against the law.
    I would also like to see what happens when anyone reads your posts. I generaly fall asleep and then wake up, read them again, fall asleep, wake up, read them again and fall asleep, you get the drift.

    Anyway I am sure you wil apriciate the fact that “Arpanet” has been obsolete since around 1970 lol

    Though i am sure you know nothing about the way the backbone of the internet, or actualy how things work. I am sure i can be expecting a letter from your lawers very soon.

    Ciao

  40. Zoomshorts said:

    “Well i hope you have the legal documents to prove this Mr ZoomShorts as faking Copyright is against the law.”

    What copyright do you refer to?

  41. NoDrAmaUk said:

    I thought this was a Disccusion board, not a Bitching one??

    If we all work together, we all can make Camfrog a better place for everyone and most of all safer, especially for the young ones, at the moment some adults are acting like this!!

    Or am I wrong??

    Pete

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