So far not a lot of users seem to be having problems with our new Windows Camfrog 5.3 client and our Mac client. That’s not good enough though. We won’t stop until our software is working perfectly for every Camfrog user on Mac and Windows.
If your Camfrog client for Windows or Mac is having issues it’s easy to report these to our support team. The sooner you send us your logs the faster we can solve your issue.
If you crash while using the Camfrog Mac client immediately start Camfrog again, then go to the “Camfrog Video Chat” menu and choose “Generate File For Technical Support”. Please include your email in the report.
For Windows instructions go to our FAQ page and click the link near the top that says “I am still having multimedia problems…” and it has detailed instructions on how to submit crash logs.
If you are having video problems with Camfrog 5.3 for Windows go to your Camfrog settings, then choose video and try switching to the old video rendering system. We would like to thank everyone who has taken the time to submit these logs to our support team.