Camfrog Blog » Server Status

Planned Outage November 2

admin — Mon, 02 Nov 2009 20:17:31 +0000

We plan to have a hardware upgrade tonight between 9PM and 11PM PST. During this time you may be unable to access the Camfrog.com website or logon to our service with Camfrog client, bot, or server.

Planned Outage – Moved

admin — Mon, 26 Oct 2009 19:32:51 +0000

Tonight we plan to have an outage between 9-11PM PST for server maintenance. We are upgrading our network to better serve you. Thank you for using Camfrog.

Update: The outage will probably be moved to Monday. We will keep you updated for more details.

Logon Problems

admin — Wed, 15 Jul 2009 19:22:17 +0000

Having problems logging on? We are working on it.

5:38PM EST Update: Still working. Some users can logon but new users may be having issues.

6:25PM EST Update: Logon is working but some users have lost some contacts. Try signing on later and they should reappear for you. Sorry for the problem, it was an unexpected issue.

6:30 PM EST Update: We’ll let you know when all contact lists should be working normally again. It may take awhile to solve the issue. Thank you for your patience.

6:54PM EST Update: We’ll have intermittent outages over the next 48 hours as we solve the unexpected database problems we had today. Any outages are unacceptable and we apologize for the downtime. Thanks for your patience.

Can’t Sign On In Turkiye? We’re Working On It.

admin — Fri, 15 May 2009 20:39:47 +0000

Hello Turkish Camfroggers. We’re working on getting your Camfrog access working again. Camfrog Türkiye’yi Seviyor!

Logging On

admin — Thu, 19 Feb 2009 15:17:59 +0000

Some users report problems logging on to Camfrog. We are investigating the problem and we hope to have a solution soon.

Update: Looks like everything is functioning normally. If you cannot logon try restarting your client software.

Service Announcement – Possible Downtime January 28

admin — Thu, 29 Jan 2009 01:08:20 +0000

Tonight we plan to do some server maintenance. During the maintenance your Camfrog client and server may temporarily disconnect from the Camfrog network. The maintenance should be short, and your client and server should reconnect in a short time period.

Camfrog hosted rooms CamfrogAsia and CamfrogWorld may also be temporarily unavailable.

Camfrog websites should not have any problems. Thank you for using Camfrog.

One More Try!

admin — Tue, 13 Jan 2009 13:30:57 +0000

We gave it our best, but some rooms are still showing offline. We will have another server disconnect around the same times as yesterday to make sure everything is working perfectly. Sorry for the delay, and we apologize for any inconvenience.

Update: Everything should be working now. If you are having a problem please try restarting your client.

Update 2: Some users report their contact lists are missing or partially missing. Try restarting your Camfrog client. We are working on it right now. Hopefully it will be resolved tonight.

Update 3: We have been working through the night on this problem. At this time contact lists may not load at all or take a long time to load. We will continue working on the problem until it’s solved. Thank you for your patience.

Update 4: Everything should be functioning properly now. If you are having a problem please try signing on and off again.

Service Announcement – Possible Downtime January 12 & 13

admin — Mon, 12 Jan 2009 22:25:12 +0000

We plan to have a temporary outage sometime between January 12th 8PM PST and the early morning hours of January 13. The outage will take place so we can solve the problem with some room nicknames appearing offline in contact lists. I am sorry I cannot give a more exact time for the maintenance.

If you are still having problems after the reboot please post here. Thank you for your patience and we apologize for any inconvenience.

Contact List Update

admin — Thu, 08 Jan 2009 17:09:27 +0000

We have fixed the problem with contact lists, but the fix will not appear on your local Camfrog contact list for several hours due to the time it will take the server to fully update. We estimate it could take 3-5 hours for the server to fully update where you no longer see the contact list error.

If you still see the contact list error after 5 hours (2PM PST) please let us know by posting below.

Even though your contact list may look a little strange everything should still be working normally and you can still join rooms as usual. Thank you for your patience.

Contact List Problem?

admin — Thu, 08 Jan 2009 13:43:58 +0000

If you are having a problem with your contact list please exit and then restart Camfrog client. We just upgraded our servers and your connection to our database might have been reset. Restarting Camfrog client should solve the problem.

If it does not solve the problem please post your nickname here or contact the helpdesk and include your nickname and a screenshot of what you see.

Thank you for your help.