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Important Announcement about Camfrog Cloud

 

As you may have noticed, our main hosting provider for Camfrog Cloud Servers has been having some network issues since last night. We would like to apologize for any downtime that is occurring due to this, and assure you that our engineers are, and have been working non-stop to resolve this as soon as possible.

We will update you further when we have more information available.

UPDATE 6/14:  If you are still having difficulties logging in with your Linux server, you can try the following temporary work-around(requires root access)

Execute:

echo 0 > /proc/sys/net/ipv4/tcp_window_scaling

UPDATE 6/15: Our upstream provider (Internet Provider/datacenter) has to do some routing updates that could take several more days. We should be back online by early next week.

We would like to again remind everyone, that all cloud Pro rooms will automatically have extra time added to their serials, or you can contact helpdesk@camfrog.com with your order information and we will issue you a full refund for this.

 


Thanks for your continued support and loyalty. Keep on Frogging!

–Ribbit
The Camfrog Staff

This entry was posted on Monday, June 11th, 2012 at 10:15 am and is filed under Server Status. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

37 Responses to “Important Announcement about Camfrog Cloud”

  1. Danny Says:
    June 11th, 2012 at 10:36 am

    Hi Cam frog, we have issue now with the Linux cam frog we cant switch, on the rooms on the Linux whats the reason for this one dude.

  2. mecatom Says:
    June 11th, 2012 at 10:44 am

    thank you for this update! Still having issues staying logged into camfrog this morning and have been wondering if there have been issues or not

  3. NoDramaUk Says:
    June 11th, 2012 at 10:46 am

    Is this why were having issues with Linux Rooms not signing in???

    But Window Servers seem ok at the present time.

    Thanks.

  4. SounderStanding Says:
    June 11th, 2012 at 11:03 am

    Do they make Viagra for frogs?

  5. Room_Of_The_Smiles Says:
    June 11th, 2012 at 11:14 am

    Not only Cloud Server ……. Other Servers are also affected . CF servers running on linux showing messages
    “[2012/06/11 21:42:16] Central Server: Next reconnect timeout: 100 seconds
    [2012/06/11 21:43:57] Central Server: connecting room”

  6. AJ Says:
    June 11th, 2012 at 11:25 am

    pretty fast with updating the customers too

  7. C_u_d_d_l_e_s Says:
    June 11th, 2012 at 11:52 am

    Thank you camfrog for the info.
    And thank you as i have been able to get all my housework while not sitting in SpeakEnglish lol

  8. Mary Says:
    June 11th, 2012 at 11:55 am

    Starting last night I am unable to log into camfrog. I have windows xp. I have tried everything suggested regarding firewalls. I don’t get any error messages it just keeps saying its logging in but never does.

  9. Damoka Says:
    June 11th, 2012 at 1:18 pm

    As a frogger we like to thank you for the warning but it seams to me that only few room have been affected by the lost of service…. the room that have been down are the rooms i go into so please hurry on fixing them thank you an have a nice day…….

  10. HOP_ERATOR Says:
    June 11th, 2012 at 1:27 pm

    ***************SERIOUS COMPLAINT TO CAMFROG******************* due to the issues that camfrog have been having lately with the servers i have had to be against my wishes having to speak to my wife in person and not in instant messaging …..”PLEASE SORT THIS OUT AS SOON AS POSSIBLE BECAUSE SHE IS DOING MY HEAD IN” thank you xxx

  11. NAGABRAHMAN Says:
    June 11th, 2012 at 6:18 pm

    Thanks for the info, Frog. Hopefully, everything would be fixed very soon. Anyway, Windows based servers seem fine.

  12. xbox Says:
    June 11th, 2012 at 6:54 pm

    do we have a eta on a fix

  13. hashamaker Says:
    June 12th, 2012 at 12:46 am

    we are disappointed, too much time to resolve

  14. NoDrAmaUk Says:
    June 12th, 2012 at 8:28 am

    Yea all window servers are fine.

    We have moved them all to Windows for now, but please keep us updated Camfrog if possible.

    Thanks.

  15. IcedFire Says:
    June 12th, 2012 at 9:25 am

    The rooms that are working now, seem to be working better than before. Perhaps you should save money and just dump the cloud/camfrog-hosted rooms and leave it like this?

  16. rommel Says:
    June 12th, 2012 at 3:22 pm

    Any ETA? its been over 24h..

  17. Midevilll Says:
    June 12th, 2012 at 11:12 pm

    keep up the good work

  18. zohjahh Says:
    June 13th, 2012 at 8:41 am

    Hey camfrog is there any news yet?

  19. welshtaffy Says:
    June 13th, 2012 at 9:45 am

    Thanks for the update.. the downtime is not all that bad.. i have just discovered this thing you call sleep :D

  20. NoDrAmaUk Says:
    June 13th, 2012 at 10:00 am

    Thanks for the update.

    Camfrog seems much smoother at this present time, with no where near as many attacks on the busy rooms (from cloud rooms) maybe a rethink could be discussed between Camfrog Admin.

    Thanks again for the hard work.

  21. GoodForTheSoul Says:
    June 13th, 2012 at 10:45 am

    This is good news however i was wondering if this will also allow the Linux rooms to get connected again. I understand your cloud customers are a priority for you however there are a lot of private rooms that use Linux server as was reflected when this first happened and the majority of rooms dropped off the chatroom list lol … Not all of us can afford to put rooms on windows server at the drop of a hat. Not complaining and very happy to see progress is being made but like I said I’d just like to know if you think this may resolve the Linux issue as well.

  22. haggis_trainer Says:
    June 13th, 2012 at 11:00 am

    keep up the good work guys. i know the hassle on restoring servers. but this down time had made me play online games. goat herding just not the fun as camfrog. :P

  23. jack06 Says:
    June 13th, 2012 at 11:40 am

    Not only Cloud Server
    Other Servers
    exemple: CF servers running on linux
    because runing CF under windows servers is impossible

  24. admin Says:
    June 13th, 2012 at 11:53 am

    Jack06, We are working on fixing this as well. We will update you as soon as we know more.

    Thanks!

  25. TimmyG Says:
    June 13th, 2012 at 12:58 pm

    Turning off large window sizes in Linux will get you online for now. That will limit your TCP and UDP window to 64k, so it may have performance implications and not be viable long-term.

    echo 0 > /proc/sys/net/ipv4/tcp_window_scaling

    or whatever the equivalent is on your flavor.

    Seems the network is blocking larger window sizes. Windows by default uses something much smaller than the typical linux performance configuration, so Windows is getting through.

    Maybe that will help Camfrog get the cloud servers back online as well, assuming they run on some linux flavor.

    - TimmyG

  26. momentiliberi Says:
    June 13th, 2012 at 1:54 pm

    still don’t connect.. here is south of Italy !
    i hope i can connect soon !
    thanks.
    have good work

  27. Cha Says:
    June 13th, 2012 at 8:54 pm

    Long to resolved :( , time to sleep and play with my cat :D

  28. rommel Says:
    June 13th, 2012 at 9:44 pm

    timmyG, wow your the man, fixed my linux rooms. thanks for the workaround you rock

  29. Dave Says:
    June 13th, 2012 at 10:22 pm

    Wish it worked for me but I get “operation not permitted” on centos 6.2

  30. MagicoAlverman Says:
    June 14th, 2012 at 1:18 am

    Now Linux server WORKING!!!!
    Thx for all :-)

  31. NoDrAmaUk Says:
    June 14th, 2012 at 7:12 am

    Linux Rooms are now slowly signing on-line.

    Thanks

  32. I5E_ Says:
    June 14th, 2012 at 7:56 am

    im using for windows xp…why untill now..i cant to log on …but using windows 7..no problem..

  33. brucelee17 Says:
    June 14th, 2012 at 11:23 am

    for how long the cloud servers will be off please ? thanks

  34. RaiSaLa Says:
    June 14th, 2012 at 12:12 pm

    don’t work for me
    my server show “operation not permitted” on centos 5.6 32bit

    some one help me fix this problem :[

  35. welshtaffy Says:
    June 14th, 2012 at 6:10 pm

    any idea when camfrog owned rooms will be back online???

  36. jack06 Says:
    June 14th, 2012 at 8:27 pm

    How long the cloud servers will be off line….. please………………???????????

  37. momentiliberi Says:
    June 15th, 2012 at 3:10 am

    my house’s been never so clean … :) )))))) ^_^